ItsDevelopmental - content + technology + people

Video: the employment law singalong

Just found this video from Manpower. Now, just trying to work out if my new team would like to do a similar type of promotion ;-)

Video: Habitat's failed use of Twitter

Technology is the great leveller

There has been much talk about the impact of generation Y on the workplace and the challenges for digital immigrants to manage and lead digital natives.

The real challenge for digital immigrants is to understand technology and how it works. In the training environment this might mean a senior manager sitting alongside a junior member of staff AND having to learn from them - not aonly listen and learn but ask.

Managers that are open to this will succeed, but how many are? My feeling is that poor local management capability is at the root of a lot of organisational inefficiences. Technological change and different outlooks and expectations of the workplace mean this management openness and understanding of how technology works and can empower people is crtitical.

Video: devices that interact with our surroundings

Know why customers leave your website

Great post from Michelle Carvill on the importance of where and why users are exiting your site.

Particularly liked this short checklist:

• Ask yourself what the key goal of your online presence is?
• Once you’ve decided that take a step back and review whether that is the most paramount thing your site promotes?
• Do you make it easy, clear and simple for the user to do exactly what they want to do?
• Does your ‘adwords’ content clearly promote what the user is going to get when they get to your site?
• Do you regularly review and update where people are leaving your site – troubleshoot and enhance the user experience?
• Do you know what your conversion rate is?
• How regularly do you review it and what do you do to improve it?

Video: Wired's Chris Anderson on technology and disruption

Why it is hard work being a new starter

According to my wife, the reason it is such hard work starting a new job is because you have to be nice to people all the time. Made me laugh.

5 differences between web and print

Been meaning to list these for an age. Thanks to @karlschneider for these.

The web is:

1. Interactive
2. Real time
3. Multi-media
4. Global
5. Measurable

Delegate ideas into action in a training context

Just finished a training session on effective online content and it occurred to me that the great ideas the delegates were coming up with for their own sites may not actually turn into action. Hopefully they will but the onus will be on them to make it happen.

Better to make it explicit that the delegates commit to putting their ideas into action and then reviewing their efforts at a later date.

Five-a-day management fundamentals

Thanks to @oldshep for this useful list provided by ACAS and the Chartered Institute of Personnel and Development.