My colleague Andrew Rogers has a great blog on engagement - it really shows the challenges the media is facing right now in changing attitudes and skills and getting journalists to become digital journalists. There is so much to do here. He kindly mentions the workshop. Hoorah. And which I am to reapeat in June.
On another point, went to a great presentation organised by Andrew which looked at how to develop successful community web sites.
Key issue: getting buy-in from all stakeholders involved in developing the site. The guy running the session from Sift (forgotten his name, oops) said that facilitation was particularly powerful here to get people together to work out how they can achieve their goals.