ItsDevelopmental - content + technology + people

Video: What is cloud computing

UK budget 2009 visualisation

UK Budget 2009 on Dipity.

Just added two feeds to this Dipity timeline 1) a google news search on 'UK budget' and 2) the #budget feed from Twitter.

Video: managing change

Delighted that @rhemagroup has completed its first how to video.

My guest post on One Man and his blog

UPDATE: Delighted that this post is featured on Andy Dickinson's bookmarks for the week.

Adam asked for guest posrts this week. Here is my post.

New job: User experience editor on XpertHR

UPDATE: Will be starting new role on 8 June.

UPDATE: XpertHR has been shortlisted in the Association of Online Publishers' awards.

UPDATE: XpertHr has just been shortlisted in the PPA awards. Hoorah.

I'm delighted to have landed the newly created role of user experience editor on XpertHR - a hugely successful online service for HR professionals (still at Reed Business Information).

This is a change in direction for me as I have spent the last few years managing large teams on weekly business to business print titles.

However, I have become increasingly interested in user experience, marketing content online and online business in general. And I am very interested in HR and training - indeed I used to work on XpertHR's sister brand Personnel Today as head of content. SO, a great fit for me.

If you want to see what I will be up to Download User experience job description [it's coming, just uploaded wrong file].  I am waiting to hear when I start, but now Travel Weekly has a replacement editor I am hoping it shouldn't be too long.

Picture: Charlcombe Valley

Had a great week off last week. I live five minutes from Charlcombe Valley, on the edge of Bath. And this is a picture of the view from the field we were walking in. 

Moving from New Cross in SE London to this area is making a lot of sense!

 

Thetrainline.com sucks

Bought a £76 single from Bath Spa to Sutton to travel Monday last week. On the Sunday called thetrainline to say I would not be travelling on Monday (I was ill) and I was told that I could use the ticket for up to 5 days. 

Took the train on Tuesday and when I got to Paddington could not get through the barriers. Station staff refused to give me a ticket to get across London to Sutton. After a long debate a First Great Western member of staff stamped my ticket and explained it would not get through barriers so I would have to explain at each station why I had a ticket that was incorrect - the stamp did not explain this.

I ended up paying £13 for a ticket to get me to Sutton. Thanks for your help guys.

And I have just tried to change another ticket. In the time it took me to call thetrainline.com the fare had changed from £28.50 to £53 - literally right in front of my eyes.

Finally, thetrainline.com charges a £10 admin fee to change a ticket. This requires you to print out your tickets and send them to an office in Edinburgh. That is a huge admin fee to do what exactly?

Book early and stick to the train time and you are quids in - but any need to make changes and it gets costly. And don't expect useful information from the customer service reps.

Surely there should be a fairer and simpler way to purchase train tickets.

How about this for customer relationship management?

UPDATE: Video I posted origibalyy not working, so here is the explanation of the Salesforce Service Cloud.

Managing the Facebook generation

Thanks to Oldshep for pointing this out and the number of commnets. Interesting points by Gary Hamel on managing the Facebook generation.

Picture: is downloading security software this good?

For me it was not so. I set it to download and did some other things. Maybe this is how it is for some. Downloading Mcafee software is damn good . . .